Why You Should Do a Background Check on Your IT Provider

Why You Should Do a Background Check on Your IT Provider

There is nothing as frustrating as an IT support issue at your business. Whether you have accidentally deleted important files or your servers are down, these IT problems can be very costly. Doing a deliberate and careful background check on your IT provider will help you avoid and solve these problems.

You need an IT support company that can quickly fix your system and proactively manage it to avoid breakdowns in the future. Similarly, since your IT provider will have access to your systems and data, it is important to know who is behind the company and what they stand for.

Therefore, the company’s background, references, and reviews are priceless in helping you make the right choice the first time. Here is what you can learn about IT support companies from a comprehensive background check.

Experience and Competence

A background check can quickly tell you if an IT support company is competent enough to handle your systems and whether they have any experience in your industry. Check whether they service other companies in your industry as technology varies by industry. A good IT support company will also have partnerships with major technology vendors like Microsoft, Fortinet, and Dell.

A visit to the company’s website will tell you the essential things you need to know about them. For example, how long they have been in the business. A company that is proud of its track record and service delivery will have this information available on their site.


A simple search will tell you the geographical areas a company serves to ensure your business is within its radius. This is a simple way to list the IT provider options available to you before narrowing them down to one.


Sometimes, the best way to learn more about a company is by looking at what other people say about it. Start with the reviews section of the company. It’s a good sign if the provider has many positive reviews that can vouch for their services. Zero or few reviews may mean that a company has served only a few customers and may not be that experienced.

A reputable company will also have several references. These are the company’s clients whom you can contact for a referral. They can give useful information about the company’s services and customer relations.

What We Do

At ACIS® IT Solutions, we believe technology should be a tool and not a burden. We work with you to guarantee your data and networks are safe, secure, and reliable, leaving you focused on what you do best. Contact us today to enjoy the best IT support services in Springfield, Missouri, with our partnership-minded experts and a top-down approach to preventing IT problems.