Remote Monitoring and Management

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As a business owner or manager, it is important to have resources at your fingertips. From an IT point of view, this means having a system in place that can collect, monitor, and guard information efficiently and consistently. Many business professionals turn to remote monitoring and management (RMM) to satisfy these needs. At ACIS® IT Solutions, we offer premier, reliable RMM services to our clients.

What is Remote Monitoring and Management?

RMM is a term used to describe the information technology tools in a company’s workstation or server. Specifically, these are tools that gather information on the applications and hardware operating on that workstation or server. RMM provides tools that can point out errors, bugs, and issues, and report them so they can eventually be solved in an effective and timely manner. It is particularly useful because, as the name suggests, it allows for remote monitoring. This gives technicians the capability to simultaneously and productively manage multiple workstations and clients.

What are the Uses?

The uses and capabilities of RMM are virtually endless. Any company or industry using IT can reap the benefits of this technology. There are two major uses for RMM: internal and external. From an internal point of view, RMM helps monitor and manage company servers and systems. It makes sure employees are able to work efficiently by improving performance and preventing server failures. From the external side, RMM remediates issues and improves overall experience with the end user. The beauty of it is that an RMM system can do both for your company. It can improve internal efficiency and assure external satisfaction at the same time.

What Should it Include?

Not all RMM systems are the same. When you shop around for the right one, make sure it has all the capabilities you’re looking for. Some of the required functionality includes automated performance reporting, rules-based and preventive notifications. An RMM system should supply your IT department with all the necessary tools to monitor your network, improve security, and promote efficiency.

What are the Uses?

The uses and capabilities of RMM are virtually endless. Any company or industry using IT can reap the benefits of this technology. There are two major uses for RMM: internal and external. From an internal point of view, RMM helps monitor and manage company servers and systems. It makes sure employees are able to work efficiently by improving performance and preventing server failures. From the external side, RMM remediates issues and improves overall experience with the end user. The beauty of it is that an RMM system can do both for your company. It can improve internal efficiency and assure external satisfaction at the same time.

What Should it Include?

Not all RMM systems are the same. When you shop around for the right one, make sure it has all the capabilities you’re looking for. Some of the required functionality includes automated performance reporting, rules-based and preventive notifications. An RMM system should supply your IT department with all the necessary tools to monitor your network, improve security, and promote efficiency.

Why Choose ACIS® IT Solutions?

When looking for an RMM system, consider ACIS® IT Solutions. We have more than 30 years of industry experience and pride ourselves on our ability to provide quality solutions at competitive prices. Whether you are a small business or large corporation, we will develop a unique and effective solution. In addition to high quality products and systems, we also offer unmatched customer service. Our technicians are experienced with all of our products and services and are happy to help assist customers in any way.

To find out how we can help you implement a remote monitoring and management system into your company’s IT infrastructure, contact us today. We would be happy to talk on the phone or meet in person at our physical location in the Plaza Shopping Center on the southeast corner of Glenstone and Sunshine. If you are looking for a quote on a service we provide, please request with this form. We are happy to help with all your RMM needs.

“Farris Mortgage [uses] ACIS® Computers … and we are more than impressed! They are extremely knowledgeable, very courteous, and friendly, and always ready to dig in and figure out the problem so that it can be fixed correctly and quickly. We recommend ACIS® to everyone!”

Rachelle Vaughn

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