ACIS® IT Solutions has managed Taylor-Martin Group’s IT services since 2015. After years of fresh faces and subpar service from a larger provider who was unfamiliar with our operations, we sought out a partner who would consistently and proactively manage and maintain our investments.
ACIS® was quick to analyze our processes, create a comprehensive network diagram and provide suggestions for improvement to our infrastructure and practices. Knowing that their systems were protecting and monitoring our workstations’ performance and updates provided immediate relief.
Over time, we have found the ACIS® team to be extremely knowledgeable and helpful as we have worked to implement their suggestions. As a small business, we especially appreciate that the ACIS® team is considerate of our budget and able to prioritize our needs so that we can gradually invest and improve.
ACIS® has assisted us with necessary changes to our network configuration, upgrading network switches and backups, improving network speeds and Wi-Fi connectivity, implementation of a firewall, several workstation upgrades and countless issues that have arisen over time. Additionally, the ACIS® team has provided valuable insight into our relationships with third-party internet, phone, email and website hosting providers to help ensure that we make the best decisions for our company.
We have found the ACIS® team to be available any time that we have had a need. Each team member is approachable and familiar with our account. Concerns are always addressed – even after hours. One technician even remoted in from a riverbed, on a Sunday, to check progress of a particularly challenging email migration. All support tickets are handled in a timely manner and we receive detailed monthly reports showing ticket resolution and performance of our servers as well as each individual workstation.
Entrusting our IT needs to ACIS® has increased efficiency and brought value to our organization. Throughout every interaction with the ACIS® team, their highly skilled employees have displayed the highest levels of professionalism and expertise. For this reason, we wholeheartedly recommend the services of ACIS® IT Solutions without reservation.
Sincerely,
Chris Hodge
General Manager
