IT Support Specialist

WANTED: IT Support Specialist in Springfield MO
With A Passion For Making A Difference in a Growing Company!

Dear: IT Support Specialist,

High-end IT Service Provider seeking experienced IT Support Technician to provide basic up to advanced IT Support that is willing to work hard, is personable, and is career and goal minded. We have long term growth opportunities available for the right person(s) willing to prove themselves capable, responsible, a team player and trustworthy. Only serious applicants need apply…

ACIS IT Solutions is located in Springfield, MO we have been in business since 1999. We are the best of the best and it shows in everything we do. We provide Managed IT services, Low Voltage Data Cabling, Cloud based offerings all while maintaining a retail sales and service presence.

Looking For:

  • Someone that can act as front-line support for our clients, you must be empathetic to customer needs and understand their sense of urgency
  • Someone who can determine the most cost-effective repair/resolution to minimize customer downtime and increase client satisfaction.
  • Someone who appreciates an occasional challenge.
  • The successful candidate will appreciate seeing a job done correctly the first time.
  • Someone who loves having the opportunity to work in a variety of environments.
  • An Innovative person that can help streamline the business and processes where needed.
  • People skills and a great personality – must enjoy working with people! (we can and will teach you a lot, but we cannot give you a good personality)
  • Candidate should be looking for long term employment
  • Someone with 5-20 Years’ Experience working in the IT industry
  • Someone that shows up early every day because there excited for the next challenge not because they are required to.

Job Description:

  • Primary responsibility of this position is providing high level technical support and troubleshooting via remote methods and onsite for our clients.
  • Secondary responsibilities will include anything else that is asked of you. If you are above taking out the trash or cleaning a bathroom then you need not apply. Every new hire is assigned these tasks. Our company culture is such that we are all in this together and we are all responsible to do whatever it takes. No passing the buck here.

General Skills and Qualifications:

  • No Criminal convictions, a drug screening and background check are required
  • Must have a valid driver license and reliable transportation.
  • Must function successfully in a team environment with a constant focus on customer satisfaction and meeting client expectations.
  • The ability to get along with varying personality types is a must.
  • Must have the ability to work with a wide range of companies in varying industries with the understanding they are all equally important to us as clients.
  • Troubleshooting abilities and communication skills need to be part of your DNA or basic character traits to work with here and succeed.
  • Must be Physically Fit and able to do manual labor as required.
  • Ability to understand and follow written processes while appreciating the process being in place.
  • An ability to work within environments that can range from high stress to laid back.
  • Preferably an Associate’s or bachelor’s degree or certificate in Information Technology, Computer Information, Computer Science, industry certifications, or equivalent experience
  • Must be a local candidate and be available for hire within three weeks or less.

Technical Skills & Requirements:

  • 5+ years’ experience working in the same or similar type of position or the ability to prove technical competence equal to the same.
  • Advanced Network Troubleshooting Skills with LAN, WAN and Internet Connectivity
  • Proficient in supporting Windows 10 and Microsoft Server OS’s
  • Desktop software such as Microsoft Office Suite and Office 365
  • Familiarity with Apple products
  • In depth understanding of Backup Technologies and implementation’s
  • Demonstratable experience/knowledge of working with and configuring PC, laptop, server, and networking hardware
  • Understanding of 802.11 Wireless operability and technology
  • End-Point Security Technologies
  • An understanding of Switching, Routing, and VLAN’s
  • Experience working with bare metal and VM based Server Technologies
  • Familiarity with VOIP and associated hardware
  • Understanding of and the ability to explain the OSI model

Benefits

  • Hands-on real-world experience and training
  • Competitive Pay – Initial pay will be based upon experience and abilities to perform
  • Vacation Pay
  • Optional Direct Primary Care Access
  • Respect by being known as being part of the best in the industry.
  • An opportunity to gain exposure to a vast array of IT technologies in a fast-paced environment.

We look forward to Hearing from You,

The ACIS Team

P.S This is not the type of opportunity where just showing up is enough. Our workplace is comprised of
skilled professionals that believe our demonstratable knowledge and performance sets us apart not our
degree or a title. I want nothing more than to find a person who takes real interest in doing a good job and taking care of our clients. If that’s you, I promise that this opportunity is only the starting point. If you have the skills I mentioned, and a great attitude, you are a prospect for this great opportunity!

  • After You Apply Below, You Will Receive Additional Instructions – Where and How to Send in Your Résumé.

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