IT Support Specialist

WANTED: IT Support Specialist in Springfield MO
With A Passion For Making A Difference in a Growing Company!

Dear IT Support Specialist,

If your passionate about the IT industry, making a difference every day and being part of the best there is, let’s talk.

High-end IT Service Provider seeking experienced IT Support Technician to provide basic up to advanced IT Support that is willing to work hard, is personable, and is career and goal minded. We have long term growth opportunities available for the right person(s) willing to prove themselves capable, responsible, a team player and trustworthy. Only serious applicants need apply…

ACIS IT Solutions is located in Springfield, MO we have been in business since 1999. We are the best of the best and it shows in everything we do. We provide IT services, Low Voltage Data Cabling, Cloud based offerings while maintaining a retail sales, service and repair presence.

Looking For:

  • Someone that can act as front-line support for our clients, you must be empathetic to customer needs and understand their sense of urgency. As part of the client support services environment, you must function successfully in a team environment with a constant focus on customer satisfaction and meeting client expectations.
  • Someone who can determine the most cost-effective repair/resolution to minimize customer downtime and increase client satisfaction
  • Someone who understands processes and appreciates an occasional challenge
  • The successful candidate will appreciate seeing a job done correctly the first time.
  • Someone who loves having the ability to work in a variety of environments with many different people.
  • An Innovative person that can help streamline the business and processes where needed
  • People skills and a great personality – must enjoy working with people! (we can and will teach you a lot, but we cannot give you a good personality)
  • Candidate should be looking for long term employment

Job Description:

  • Primary responsibility of this position is providing technical support to clients remotely and onsite
  • Secondary responsibilities will include anything else that’s asked of you. If you’re above taking out the trash or cleaning a bathroom then you need not apply. Our company culture is such that we are all in this together and we are all responsible to do whatever it takes. No passing the buck here.

General Skills and Qualifications:

  • The ability to get along with varying personality types is a must.
  • Must have the ability to work with a wide range of companies in varying industries with the understanding they are all equally important to us as clients.
  • Troubleshooting abilities and communication skills need to be part of your DNA or basic character traits of yours to work with here and succeeded.
  • Must be Physically Fit and able to do manual labor as required.
  • An ability to work within environments that can range from high stress to laid back.
  • Preferably an Associate’s or bachelor’s degree or certificate in Information Technology, Computer Information, Computer Science, industry certifications, or equivalent experience
  • Must be a local candidate and be available for hire within two weeks or less.
  • Must have a valid driver license, insurance, and reliable transportation.
  • Company drug screen and background check are required

Technical Skills:

  • Technical Problem-Solving Skills
  • Demonstratable experience/knowledge of working with and repairing PC, laptop, server, and networking equipment
  • Basic Network Troubleshooting Skills with LAN, WAN and Internet Connectivity
  • Proficiency in supporting Windows 7 and Windows 10
  • Desktop software such as Microsoft Office Suite
  • Familiar with Apple products, usage and trouble shooting
  • Backup Technologies
  • Understanding of 802.11 Wireless operability and technology
  • End-Point Security Technologies
  • Preferred 2-4 Years’ Experience working in the IT industry
  • Experience working with Server Technologies Preferred
  • Networking Experience Preferred
  • 12 to 24 months experience working in the same or similar type of position and/or apprentice program, or the ability to prove technical competence

Benefits

  • Hands-on real-world training
  • Competitive Pay – Initial pay will be based upon experience and abilities to perform
  • Vacation Pay
  • Paid Training and Certification Benefits

We look forward to Hearing from You,

The ACIS Team

P.S This is not the type of opportunity where just showing up is enough. Performance will be rewarded. I want nothing more than to find a person who takes real interest in doing a good job and taking care of our clients. If that’s you, I promise that this opportunity is only the starting point. If you have the basic skills I mentioned, and a great attitude, you are definitely a prospect for this great opportunity! So, Submit your Information Today!

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